FAQS

WHAT SHIPPING CARRIERS DO YOU USE?

We use the United States Postal Service and UPS. Three Hats Coffee Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service.

HOW CAN I TRACK MY ORDER?

We will send the tracking information to the email address associated with your order once the item has shipped.

WHERE IS MY PACKAGE?

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

WHAT ARE THE SHIPPING RATES?

We offer flat rate shipping for most orders based on the destination, order weight, and shipping service. 

HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?

Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (fschipani@threehatscoffee.com) or calling us (1-929-216-8670) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9am to 5pm PST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?

Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email fschipani@threehatscoffee.com. 

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, JCB, Discover, PayPal, Apple Pay, and Google Pay.

HOW SHOULD I STORE MY COFFEE? HOW LONG WILL IT LAST?

The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.