Return Policy

HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?

Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (fschipani@threehatscoffee.com) or calling us (1-929-216-8670) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9am to 5pm PST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?

Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email fschipani@threehatscoffee.com.