Shipping policy

WHAT SHIPPING CARRIERS DO YOU USE?

We use the United States Postal Service. Three Hats Coffee Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service.

HOW CAN I TRACK MY ORDER?

We will send the tracking information to the email address associated with your order once the item has shipped.

WHERE IS MY PACKAGE?

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

WHAT ARE THE SHIPPING RATES?

We offer flat rate shipping for most orders based on the destination, order weight, and shipping service. 

HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?

Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (fschipani@threehatscoffee.com) or calling us (1-929-216-8670) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9am to 5pm PST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.